These General Terms and Conditions govern access to and use of the OhMyFood website, web app, mobile apps when available, and related digital services in Portugal. By using OhMyFood, the user, restaurant partner, or courier states that they have read, understood, and accepted these Terms.
OhMyFood is operated by OHMYFOOD, Lda., a Portuguese company with NIPC 519 515 382. For general contact, support, and communications related to these Terms, users may email suporte@ohmyfood.eu.
OhMyFood provides a technology platform connecting customers, restaurant partners, and couriers, allowing users to discover restaurants, place orders, manage restaurant operations, and track deliveries.
Unless expressly stated otherwise, OhMyFood acts as a technology intermediary. Product preparation is the restaurant partner's responsibility, and delivery may be performed by couriers or through logistics models defined by the platform.
The web app is the available entry point to start using OhMyFood. Android and iOS apps are planned and will be submitted to Google Play and the App Store when ready. Availability, features, and requirements may vary by app version, device, and operating zone.
Prices, availability, menus, fees, estimated times, and delivery zones may vary. An order is only confirmed when accepted by the systems and, where applicable, by the restaurant partner. Preparation and delivery times are estimates and may be affected by demand, traffic, weather, operational availability, or other external factors.
Restaurant partners are responsible for keeping menus, prices, opening hours, allergen information, availability, licences, documentation, and tax details accurate. They must prepare orders according to the information presented to the customer and comply with the laws applicable to their activity.
OhMyFood's standard restaurant commission is 15% on orders transacted through the platform, unless a specific agreement, campaign, or initial promotional phase applies with a lower commission. The calculation base, exclusions, taxes, discounts, refunds, chargebacks, payment fees, or other adjustments may be detailed in the portal, contract, commercial proposal, or applicable written communication.
Payments to restaurant partners are processed weekly, by the fifth business day of the week following the reference week, unless otherwise agreed in writing or prevented by banking, technical, legal, anti-fraud, or operational constraints.
Payable amounts may reflect commissions, cancellations, refunds, chargebacks, adjustments, applicable fees, and order-related corrections. OhMyFood may withhold or adjust amounts where there are reasonable suspicions of fraud, error, chargeback, documentation breach, or legal obligation.
Terms applicable to couriers, including application, availability, orders, earnings, routes, checks, safety, and any payments, may be set out in the courier app, contract, operational policy, or specific communication. Accepting orders must comply with safety rules, traffic rules, and applicable law.
Payment methods, charges, cancellations, refunds, and any credits depend on the rules shown at order time and applicable law. OhMyFood may refuse refunds where the order has been correctly prepared or delivered, without prejudice to mandatory consumer rights.
Text, trademarks, logos, design, images, software, databases, and other OhMyFood elements belong to OHMYFOOD, Lda. or its licensors. Copying, modifying, distributing, or commercially exploiting these elements without permission is not allowed.
OhMyFood may change features, suspend services, limit zones, update rules, or perform maintenance for technical, legal, commercial, operational, or security reasons. The platform may not always be available or error-free.
To the extent permitted by applicable law, OhMyFood is not liable for indirect losses, lost profits, data loss, damage resulting from misuse, temporary unavailability, incorrect information supplied by third parties, or breaches attributable to restaurants, couriers, customers, payment providers, or other partners. Nothing in these Terms limits rights that cannot be excluded by law.
Personal data processing is described in the Privacy Policy. Cookies and similar technologies, including analytics where accepted, are explained in that policy and in the preference banner where applicable.
Users may contact OhMyFood at suporte@ohmyfood.eu. In Portugal, the electronic complaints book is available at livroreclamacoes.pt. Information about consumer alternative dispute resolution entities will be published or updated where applicable.
These Terms are governed by Portuguese law, without prejudice to mandatory consumer protection rules or other rights applicable in the European Union.
OhMyFood may update these Terms to reflect legal, technical, commercial, or product changes. The version published on this page shows the last updated date.